Skates Unlimited UK Ltd.
The below procedure is to help us provide a faster returns process while gathering detailed information to improve our products where necessary. All returns will need to be authorised by us before any goods are sent back. Any goods sent back without a valid Return to Manufacturer (RTM) number will not be processed and may be sent back to the sender without notice.
Email firstname.lastname@example.org with the following information;
- Valid Proof of Purchase – Either a photo of the receipt or screenshot from your system.
Clear photos showing the issue and overall condition of the product.
Detailed explanation of the issue.
All correspondence from the end user.
Please allow up to 3 working days for a decision or reply.
2. We will inform you of our decision and if necessary send replacement parts for the repair of the product. If we require return of the product for inspection, we will send a Returns Authorisation form along with a valid RTM number. A full replacement item or credit will only be issued at the discretion of Skates Unlimited on a case by case basis.
3. Items for repair/return will be collected by us unless otherwise stated. We can collect and resend items to/from end users but we prefer all transactions to go through the retail stores. If we have to collect an item from an end user, we will do this by sending a DPD Shop Returns label rather than doing a direct courier collection.
We do not require faulty product to be returned from International Customers unless we deem it to be necessary. Skates Unlimited expect all faulty goods to be destroyed and disposed of once we have agreed the return. If we decide we need the faulty product back, we will ask the retailer to return the item to us and we will then credit postage costs once we have been sent an invoice for the postage amount.